Service Overview – Faulkner Technologies delivers ElasticApps via a Software as a Service platform. Key elements of this service include:

• Hosting of all ElasticApps for all customers globally
• Maintenance
• 24/7 data centre technical support
• 24/7 SMS monitoring of servers and services 
• Backup - Automated data backup for customer files and systems to remote locations.
  

Data Centres – Faulkner Technologies utilises high-end data centres to deliver its solutions to customers:

• The data centres have 19x 1 Gigabit Ethernet connections to the Internet
• The data centres feature redundant uninterruptible power  systems (UPS), air conditioning and power generation backup systems 
• As of May 2007, the data centres contain over 20,000 Windows and Linux web servers, which makes them the world's largest dedicated web hosting provider

Security – Faulkner Technologies protects customer data with an array of industry best practice tools and methodologies that include:

• Role based security on all code modules
• Single Socket Layer (SSL) encryption
• Servers located in secure facilities with identity controlled access and 24/7 monitoring
• IP Tables-based dynamic firewalls on all machines
• Intrusion Detection
• Denial of Service (DOS) protection across all IP address ranges
• Virus and Spam protection on all servers